Terms and Conditions

The following are this business’s terms and conditions, in accordance with industry standards prescribed by the Association of Mail & Business Centers. This business reserves the right to revise these terms and conditions without advance notice.

Copyrights and Permissions: Each client assumes full responsibility for permissions, copyrights, confidentiality, and legitimacy for anything printed, copied, scanned, bound, laminated, packed, and/or shipped at this business. We cannot duplicate keys marked “Do Not Duplicate.”

Prohibited Items: Certain items are considered hazardous, illegal, prohibited, dangerous, or restricted, and this business does not knowingly handle or accept them. These include, but are not limited to, lithium batteries, perfume, alcoholic beverages, firearms, controlled substances, currency, tobacco products, cannabis products including CBD products, gambling devices, human remains, live animals, gasses, poisons, items under pressure, dry ice, combustible and corrosive materials, infectious and radioactive substances, explosives, drug paraphernalia, weapons, and any other items restricted or prohibited by carriers or governmental bodies. It is the client’s responsibility to declare any such items before attempting shipment. Any such items discovered will be confiscated and shipping will not be refunded. Any fines assessed by the carriers for such substances are the responsibility of the client. Any item tendered to this business may be opened at any time for inspection to ensure conformance with shipping requirements. This business reserves the right to refuse any shipment for any reason.

This Business Is an Independent Small Business: This business is not a Post Office, however is a USPS Approved Postal Provider, a DHL ServicePoint, and a FedEx Authorized ShipCenter® and, as such, offers competitive rates that are independent of the carriers’ rates. This business does not physically transport and deliver shipments, but rather tenders them to the carrier that the client chooses. The client must abide by all regulations and policies dictated by the carrier.

Address, Delivery, and Tracking: The client warrants that the address on the label is complete and accurate. If the carrier is required to correct the address or deliver to another address, the client agrees to pay fees associated with this additional service. The carrier may deliver the shipment without a signature unless the client requests a delivery signature at the time of shipping and pays any applicable fee for such service. This business and the carrier are not liable for loss or damage occurring after delivery. The inclusion of a “tracking number” on your receipt for United States Postal Service products is not considered a true method of tracking for a shipment. For real tracking, please upgrade to a FedEx or DHL shipment.

Drop-Offs: This business accepts dropped-off items (prepaid or billed to another account) for FedEx, DHL, and the USPS as a free public courtesy and agrees to simply pass them off to the designated carriers. This business accepts no responsibility for these shipments or their contents. Clients dropping off shipments fully, without reservation or condition, agree to absolve and hold harmless and indemnify this business, its owners and employees, from all injuries and/or damages that result from handling, storing, and transporting dropped-off shipments and fully reimburse for any costs, fees, or expenses that may arise from such.

Packaging, Loss, Damage, and Declared Value: This business offers professional packaging service. The client accepts full responsibility for damage to any item not fully packaged by this business. This business will be unable to properly process any sort of claim unless the client notifies this business of damage within 72 hours of shipment delivery or within 14 days of non-delivery, obvious damage is noted on the carrier’s delivery document, packing materials and cartons are retained by the consignee, and the client and consignee both cooperate with instructions from this business and the carrier with processing the claim. In the event of loss or damage of any article, this business’s liability shall be limited to the lesser of the actual cash value of the article, the amount necessary to repair or replace the article, or the amount declared by the client at the time of the shipment. This business gives each client $100 of declared value coverage for all non-document shipments carried by FedEx and DHL and no coverage for anything carried by the United States Postal Service. Other values may be declared for coverage with FedEx and DHL at the time of the shipping transaction only and declared value coverage rates will apply. Coverage is not a guarantee that a claim will be paid. Televisions, monitors, plate glass (including framed glass), neon signs, and Lladro and Hummel figurines are considered “inherent vice” and always excluded from coverage. Computers and other electronic devices are covered for external casing damage only and never for internal or screen damage, and software is never covered. In order to establish actual cash value in the event of damage or loss, the client is responsible for furnishing this business with an original invoice or receipt which is not more than one year old. The amount declared by the client at the time of shipment is not an acceptable proof of value. In no event shall this business be liable for any consequential or incidental damages which may arise from loss, damage, non-delivery, or delayed delivery. The client agrees that once a claim for loss or damage has been paid or denied, the client waives any and all rights to file further claims on that particular shipment and understands that the carrier’s decision is final.

Storage: Liquids, candles and wax, currency, jewelry, plants, animals (dead or alive), weapons (and anything that fires a projectile), gasses and pressurized containers, medications, drugs, including cannabis and cannabis products, and things that are considered perishable, hazardous, illegal, or potentially dangerous are strictly prohibited in our secure storage facility. This business retains the right to open and inspect any item that we deem suspicious. If prohibited items are found, they will be disposed of and the client will not be reimbursed for their value. Any consequential claims, cleaning fees, fines, and/or damages to other clients’ items and/or this business’s and/or it’s team members’ personal facilities, vehicles, and/or property relating to incidents due to prohibited items being stored (leaks, fires, odors, fumes, etc.) are the sole responsibility of the client. Storage terms must be prepaid. After 30 days of non-payment, stored items will be considered abandoned and consequently disposed of.Any item that must be retrieved from our storage areas at a client’s request, then put back into the storage area after they’ve accessed the item will be subject to a $15/item accessing fee. Every stored item is covered for up to $100 against visible outer carton damage only. We are gentle, however can’t be responsible for, or knowledgeable of, the contents’ preexisting conditions or how they are packed. In the event of a claim, the client must retain all cartons and packing material in the condition that it was returned to them so an inspection can take place to determine whether the items were packed acceptably for normal handling. We base our packing requirements on the same industry standards that FedEx, DHL, and other commercial shipping companies use in their coverage requirements. Prohibited items, electronics, and handles and wheels on luggage and containers are always excluded from coverage. If items will be shipped at the end of the storage term, the client acknowledges that additional shipping terms and conditions posted at this business have also been read, understood, and agreed to.

Version 2021.11.10  

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