The following terms and conditions (the “Agreement”) govern the use of services
provided by Uncle Marty’s Shipping Office (“Business”). By engaging with any services
provided by this Business, the client ("Client") agrees to these Terms and Conditions.
The Business can modify and amend these Terms and Conditions at any time, and the
current version will be posted on the Uncle Marty’s Shipping Office website and in all
store locations.

​

1. Copyrights and Permissions:
Each client assumes full responsibility for ensuring that any materials provided for
printing, copying, scanning, binding, laminating, packing, and/or shipping do not infringe
upon any copyrights, intellectual property rights, or violate any confidentiality
agreements. The client agrees to indemnify and hold harmless Uncle Marty’s Shipping
Office, its owners, and employees from any liability, claims, or damages resulting from
violations of these rights.

 

2. Prohibited Items:
Certain items are considered hazardous, illegal, or restricted under New York State and
federal laws or are prohibited from being transported by carrier specific regulations. This
Business does not knowingly handle or accept these items, including but not limited to
lithium batteries, perfume, alcoholic beverages, firearms, controlled substances,
currency, tobacco products, cannabis products (including CBD), gambling devices,
human remains, live animals, and dangerous or prohibited substances as dictated by
regulatory authorities and shipping carriers.
The Client is responsible for declaring such items prior to shipment. If prohibited items
are discovered, the Business reserves the right to confiscate and dispose of them, and
no refunds will be provided. The Business is not liable for any fines or penalties
imposed by carriers or authorities due to the shipment of prohibited items.

 

3. Independent Small Business:
This Business is not a Post Office, FedEx Store, or DHL Store but is a USPS Approved
Postal Provider, a DHL ServicePoint, and a FedEx Authorized ShipCenter®. As such, it
provides competitive rates independently of carriers rates. The Business does not
physically transport or deliver shipments but tenders shipments to the selected carrier.

Clients must abide by carrier policies and regulations. The Business is not responsible
for any delays or errors by the carriers.

 

4. Address, Delivery, and Tracking:
The Client guarantees that the shipping address provided is accurate and complete.
Should the carrier need to correct the address, the Client agrees to pay the associated
fees. The Business and the carrier are not responsible for damages or losses that occur
after delivery. Clients acknowledge that USPS tracking may not provide accurate
tracking and are encouraged to opt for FedEx or DHL services for real-time tracking.

 

5. Drop-Offs:
The Business accepts items for drop-off (prepaid or billed to another account) for
FedEx, DHL, and USPS as a courtesy. The Business is not responsible for the handling
or delivery of these items. By dropping off a shipment, the Client agrees to indemnify
and hold the Business harmless from any claims, losses, or damages resulting from the
shipment.

 

6. Packaging, Loss, Damage, and Declared Value:
The Client is responsible for any damage to items not packaged by the Business. If the
item was packaged by the Business, and no waiver was signed, the Business’s liability
for loss or damage is limited to the lesser of the actual cash value of the item, the
repair/replacement cost, or the declared value specified by the Client. If a waiver was
signed, the Client acknowledges and agrees that the Business shall not be liable for any
damage or claims related to the package, except in cases of gross negligence or willful
misconduct by the Business. The Client further understands that signing the waiver
constitutes a voluntary and informed relinquishment of any rights to hold the Business
liable for standard shipping risks. All claims for items shipped using the Business’s
carrier accounts damaged in shipment must be submitted, during business hours, within
60 hours of delivery or 13 days of non-delivery.
FedEx and DHL shipments receive $100 of declared value coverage for non-document
shipments, and additional coverage can be purchased. Certain items like electronics,
glass, and antiques are excluded from coverage. Claims will not be processed unless
the Client provides proof of the item’s value through an original invoice, third-party
appraisal or verified sale of a comparable item through a reputable vendor.

 

7. Storage Terms:
Certain items are prohibited from storage through the Business, including but not limited
to liquids, currency, jewelry, plants, candles and wax, perishables, and hazardous items
as stated in Section 2. The Business retains the right to open and inspect any item that
we deem suspicious. If prohibited items are found, they will be disposed of and the
client will not be reimbursed for their value. Stored items are covered for visible outer
carton damage only, up to $100. TVs, monitors, artworks, computer towers, and other items

with "inherent vice" are excluded from this coverage unless packaged by Uncle Marty's Shipping

Office. The Client agrees to store items at their own risk and
accepts all responsibility for prohibited items. All liability for consequential claims,
cleaning fees, fines, or damage done (whether to the Business’s property or the
property of others) due to the storage of prohibited items is held by the Client storing the
prohibited item. If storage fees are not paid within 30 days, the Business will consider
items abandoned and may dispose of them in accordance with applicable laws without
further notice to the Client.

​

8. Return policy: Items purchased from the Business may be returned or exchanged within 30 days of the purchase date, provided they are in new, unused condition, with original packaging and a valid receipt.

Refunds will be issued to the original form of payment. If the original payment method is unavailable, a store credit will be offered. The Business reserves the right to limit returns to a maximum of 25 boxes per individual per month. Sale items are not eligible for return or exchange. Items that are damaged, used, or missing original packaging may not be accepted for return. The Business reserves the right to deny any return that does not meet these conditions.

​

9. Indemnification:
The Client agrees to indemnify, defend, and hold harmless Uncle Marty’s Shipping
Office, its owners, employees, and affiliates from any and all claims, losses, liabilities,
costs, expenses, regulatory fines, or penalties arising from: (a) the Client’s breach of
these Terms and Conditions, (b) the shipment or storage of prohibited items, or (c) any
violation of applicable laws or carrier regulations.

 

10. Privacy and Confidentiality:
The Business is committed to protecting the privacy of Clients. Any personal information
shared with the Business will be protected and used under the provisions written in the
Business’s Privacy Policy. The Business reserves the right to disclose information to
authorities should there be reasonable suspicion that the Client is involved in illegal or
harmful activities.

 

11. Dispute Resolution and Governing Law:
In the event of a dispute, the Client agrees to first attempt to resolve the issue through
mediation or arbitration. Each party will bear its own arbitration costs unless otherwise
determined by the arbitrator. Any legal action regarding these Terms and Conditions
must be brought in Tompkins County, New York, and will be governed by New York
State law. This includes any matters relating to consumer protection, liability, or breach
of contract.

​

12. Retention of Documents and Emails:
Uncle Marty’s Shipping Office retains the right to retain documents, emails, and files
related to shipments or printing services, and to disclose such documents to proper
authorities as required by law, or in response to a lawful subpoena or request by
regulatory authorities. This action will be taken in accordance with applicable New York
State and federal law.

​

13. No Verbal Agreements:
No verbal agreements, representations, or statements made by any staff member of
Uncle Marty’s Shipping Office shall alter or override these Terms and Conditions. Any
modifications or exceptions must be made in writing and signed by an authorized
representative of Uncle Marty’s Shipping Office. No employee or representative has the
authority to waive these Terms except in writing.

 

14. Acknowledgment:
By utilizing the services of Uncle Marty’s Shipping Office, the Client acknowledges that
they have read, understood, and agree to these Terms and Conditions. The Client
further agrees that no oral or written modification will change these Terms unless signed
by an authorized representative of the Business.

​

Effective: 4/9/2025